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Supplier Spotlight Darren Hardiman, Managing Director PD Industrial

5 Mar 2021

Established in 2010, PD Industrial is one of the UK’s leading designers, suppliers and installers of industrial storage systems. The business employs 20+ people from its Midlands base, and is proud to be a SEMA Distributor Company with a team of accredited and nationally recognised storage equipment inspectors.

Supplier Spotlight Darren Hardiman, Managing Director PD Industrial

What are your best known products/solutions/services?

PD Industrial offers a wide range of industrial storage systems and associated services, all aimed at making the warehouse and industrial operating space safer by design. From a single bay of racking to an entire warehouse infrastructure project, the PD Industrial team has the requisite skills and experience to deliver a fully integrated service.

Which industry sectors are your customers in, and which ones are growing fastest?

Our customer base is very diverse and includes retailers, manufacturers and logistics service providers. Our fastest growing customers are in the food industry though, as they are adopting the latest advances in technology which is changing the way people shop to meet consumer’s expectations.

What are your most recent product innovations?

We’ve recently launched our innovative Reloskate product which has been specially designed to lift and move pallet racking structures without the need to dismantle, or remove sprinkler pipes. The Reloskate concept has been used extensively in the United States for several years, but before we could introduce it to the UK, we’ve had to develop the product and commission rigorous testing to ensure it complies with the UK supply chain. It’s taken us 18-months but Reloskate is now compatible with all UK and European pallet racking systems and supermarket gondolas, and the product has recently won a Design4Safety Award.

We’re also in the final stages of developing sophisticated racking inspection software which we’ll be launching in the new year. We believe this will be an absolute game changer, so watch this space for more on this one!

What are the major trends and developments affecting your category and your customers, and how are you responding?

There’s two notable trends that we’re seeing. Firstly, customers are expecting more bespoke installations specific to their business operations. We respond by offering them a completely bespoke design and installation service. Secondly, we’re noticing an increased level of complexity in our customers’ operations, which is driven by business growth and the need to monitor and manage more sites. This is the driver behind the significant investment we’re making in the development of our new racking inspection software which I mentioned earlier.

Can you tell us about any recent customer contracts and how you helped the customer meet their challenges?

We’re winning new contracts all the time, but one of the largest we’ve recently been awarded is a two-year contract to carry out the racking repair and maintenance service for one of the largest logistics service providers in the UK. Under this contract, our dedicated team will be inspecting and maintaining their entire UK warehouse network.

How does business in 2019 compare to previous years? What’s your strategy for succeeding in the current climate?

We’ve seen an increase in turnover year-on-year since the business was incorporated back in 2010, and consequently this year has been our best performance to date. Our strategy is to continue in the same vein, based on offering a superior product range backed by outstanding customer service, and supported by shrewd investments in product development and innovation.

What’s the latest news from your company?

Graham Ramsey has recently joined us to develop our dynamic solutions part of the business. Graham brings with him a wealth of knowledge from over 30 years’ industry experience, along with a whole host of new contacts that we’re really keen to tap in to.